Shipping Policy
We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.
For the majority of products we only serve mainland addresses within England, Wales, and parts of Scotland. All offshore addresses are excluded eg: the Isle of Wight, the Isle of Man, the Scottish Isles, Ireland and the Channel Isles. Delivery on certain products may be restricted to certain postcodes in the Cambridgeshire region.
We will aim to deliver within the quoted time frame but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date will have to be extended. Arbor Garden Solutions Ltd. will not be liable for any delay in the delivery of goods however caused.
Certain products will be delivered directly from the manufacturer or supplier. Where this is the case then delivery time frames will be dependent on their stock levels and usual delivery times. Some of these products may not be standard and therefore need to be manufactured, this will increase lead times.
Delivery charges only provide for one delivery attempt. In the event of a failed delivery caused by no one being present at the pre-agreed time, we reserve the right to require the payment of a further charge.
Minimum order value: You need to spend at least £60 before you can check out an order.
Order Cancellation
We reserve the right to cancel any order for any reason at any time. In the event that we need to cancel your order, we will notify you as soon as possible and issue a full refund of the purchase price. However, we will always strive to provide a valid reason for the cancellation if possible.
If you require delivery to Scotland, the following postcodes will incur an additional £25 surcharge(excluding Animal Field Shelters), one of our office staff will contact you for the additional payment once your order has been processed and are subject to extended delivery lead times up to 15 working days during our busiest times. Animal Field Shelter delivery fees are calculated separately depending on the location and quantity.