Orders
How can I make changes to my order after it has been placed?
If you need to update your order, whether it’s adjusting product specifications or changing quantities, just reach out to us ASAP!
🔹 Changes can only be made before your order is processed for shipping, so the sooner you contact us, the better!
Need assistance? Get in touch now, and we’ll be happy to help! ✅
Where are my assembly instructions?
We've sent the assembly instructions to your email address, so be sure to check your inbox. If you don’t see them, please check your spam folder just in case.
🛒 Purchased from Amazon.co.uk? You can also find your instructions in your Amazon Message Centre:
➡️ Go to Account & Lists > Your Account > Message Centre
📌 Other Ways to Find Instructions:
✔️ Visit our website – Assembly instructions are available on the product description page under the "Assembly Instructions and Video" tab.
✔️ Watch our YouTube tutorials – Search "Arbor Garden Solutions" on YouTube for step-by-step assembly videos.
Still need help? Contact us, and we’ll be happy to assist! 🚀
Why are there imperfections in my wooden product?
Wood is a natural material, meaning that cracks, splits, twisting, bending, resin marks, branch holes, and impregnation fluid stains may occasionally appear. These natural imperfections occur as wood expands and contracts with changes in the weather. 🌦️
🪵 Important to Note:
✔️ Wood is not defective—it naturally develops character over time.
✔️ Cracks and splits do not affect the strength or durability of the product.
✔️ Graded timber is highly resistant to rot, making serious defects extremely rare.
These features are part of the unique beauty and authenticity of real wood. Enjoy its natural charm, knowing it’s built to last! 💚✨
We take sustainability seriously! If you’d like to learn more about our environmental policies, you can read all about them here. Discover how we prioritize eco-friendly materials, responsible sourcing, and sustainable practices to reduce our impact on the planet. 🌍💚
Do I need to treat my outdoor furniture?
No extra treatment is required! All our picnic sets, pergolas, log stores, and outdoor workbenches are pressure-treated, offering up to 15 years of protection against rot and fungus. 🌿✅
However, like all wood, your product will naturally weather over time, turning a beautiful silvery-grey. To keep it looking its best, we recommend applying a furniture oil or linseed oil-based product once a year. This helps moisturize the wood and slow down the weathering process for long-lasting durability. 💚✨
Why is my item a different color from what I ordered?
Wood is a natural material, and its color can vary based on the type of timber, grain patterns, and treatment process. The product images shown are representative only, meaning the actual color may differ slightly due to these natural variations. 🌿✨
This uniqueness is what makes every piece one-of-a-kind, adding to its natural charm and character! 💚
You can read more about: Exploring Natural Colour Variations and Pressure Treated Timber
Can I cancel my order?
You can cancel your order up to the point it has been dispatched. Please contact our customer service team immediately if you need to cancel, and we will confirm if the cancellation is possible.
Do you offer assembly services for your products?
✅ Yes, we do! We offer professional assembly services to make setting up your product quick and hassle-free.
For more details, click here to learn about our assembly options and how to book a service! 🚀
Shipping
Why is my parcel arrived without packing?
At Arbor Garden Solutions, we are committed to reducing our environmental impact. To minimize waste, we use limited or no packaging when delivering our products. This helps reduce unnecessary materials while ensuring your item arrives safely.
Want to learn more? Read about our delivery policies on our website! 🚛♻️
Delivery Information
Environmental Policies
Where can I track my order?
You can track your order in two ways:
✅ Visit our Tracking Page to check your order status.
✅ Use the tracking link provided by the third-party courier.
📩 Tracking details will always be sent to your email once your order has been dispatched. If you haven’t received it, please check your spam folder or contact us for assistance! 🚀
Can I specify a delivery date?
We aim to meet the specified delivery dates, but due to logistical challenges, we cannot guarantee a specific date. However, we will keep you updated via email or phone about the status of your delivery.
Returns
What should I do if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us immediately with photographic evidence. We will arrange for a replacement or refund as quickly as possible.
📩 Need help? Reach out to our team, and we’ll be happy to assist! 🚀
How do I place a return or exchange request?
Didn’t work out? No problem! You can return eligible items within 30 days of delivery, provided they are unused, undamaged, and in their original condition.
How to Start a Return:
1️⃣ Email us with your order details, item condition, and reason for return.
2️⃣ We’ll review your request and assist you with the next steps.
3️⃣ In some cases, a £50 collection fee may apply for return pickups.
Need help? Contact us, and we’ll do our best to assist! 🚀
When can I expect my refund?
Once your return arrives at our warehouse, it typically takes 3-5 business days to be processed.
✅ Refund to original payment method – Processing times vary by bank, and it may take up to 15 business days for the refund to appear on your statement.
✅ Refund excludes original shipping charges or return fees (if applicable).
If you have any concerns about your refund status, feel free to contact us for assistance! 🚀